Frequent Questions

• What if the product I want is out of stock?

  Hot items sell out quickly, but not to worry! We re-order popular items as quickly and frequently as possible. Want to make sure you don’t miss out next time? Simply send us an email to reserve a ‘must-have’ product from our next re-stock batch. As soon as the item arrives in store, we will let you know, and it will be put aside for you.

• Can I special order items?

  Requests for specific items are always welcome! Send us an email with a photo, product name and/or code, and we will let you know as soon as possible if that item can be ordered for you.

  When your item(s) arrive(s), we will send you an email with an invoice attached. Customers have 2 weeks to pay for their special orders either via e-transfer, or over the phone.

   

  Please note: While we do not take a deposit, special ordered items MUST be purchased by the customer who made the request and are FINAL SALE. Special Orders are generally held in store for 2 weeks when they are unpaid, but please don’t be shy to contact us for special circumstances, and we will do our best to accommodate you.

• What are your shipping costs?

  Our shipping costs operate at a fixed rate based on location and are subject to change. 

  Please see the rates below:

  Quebec: 13.50$

  Ontario: 15.00$

  Rest of Canada: 20.00$

• What is your return policy?

  Purchased items can be returned for STORE CREDIT within 15 days of being purchased. Items must be brought back in a sellable condition (closed packaged/un-used).

  Note: For any defective products, please contact us. We will speak directly with the manufacturer to replace the product for you as quickly as possible.

• What is your ‘Open-Box’ Policy?

  We are happy to offer this policy to allow customers to accumulate multiple orders in-store over time and ship them all together at the customer’s request. This helps ensure you can place small orders and avoid missing out on your favourite products, but pay only one shipping fee when you are ready to receive your items.

  Note: To use this feature, select ‘Pick-Up in Store’ for all orders you wish to hold. To ‘close’ your box, simply place a final order and pay shipping, or call the store to pay for shipping over the phone.

• Do you offer classes?

  Yes! We offer two different types of classes:

  In-Store Workshops

  We routinely invite artists and designers to the store to teach classes using their products. 

  Artists typically offer two classes per day from Friday to Sunday: one larger project starting in the morning and one smaller project starting in the evening. Students work step-by-step with the artist while learning many techniques along the way, leading up to one finished product they can proudly take home. Prices vary based on supply costs.

  Note: While most artists are from abroad and may not speak French, we always have our employees here to help translate any unclear instructions. 

  Online Workshops

  We help facilitate many online classes from specific artists and brands. Customers purchase or pre-order their class kits through our store, and are sent their kits as soon as they arrive, along with any necessary instructions. These classes are typically taught through Facebook or Youtube videos.

  All workshops are final sale, and we ask that you avoid using your loyalty rewards on these events.